Frequently Asked Questions
Everything you need to know about bringing curated design into your home.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 2-3 weeks depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Are your products sustainably sourced?
Yes, Omakase prioritizes ethical craftsmanship. We partner with artisans who use sustainable materials like FSC-certified wood and organic textiles.
Do you offer interior design consultations?
We do! Our in-house stylists are available for virtual consultations to help you select the perfect pieces for your specific space and aesthetic.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger purchases.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours with photos of the item and packaging for a full replacement.